Curriculum

Competency-Framework Matrix

	Provide Pharmaceutical Care	Engage in Health Promotion and Education	Manage Pharmacy Practice
Communicate	CC1 - Develop and maintain a professional relationship with the patient by using effective communication and having a caring attitude (empathy, sensitivity, respect and cultural awareness) CC2 - Use appropriate interview techniques in order to assess the patient’s health, needs and goals for their medication therapy (incl. cultural dimensions, involvement in own health, daily activities) CC3 - Obtain all needed information using appropriate resources CC4 - Communicate the rationale for the MTP (including the monitoring plan) with the patient and healthcare team to favour their involvement CC5 - Address non-adherence issues using constructive and motivational approaches	EC1 - Incorporate health promotion dimensions in patient’s MTP and counselling, including responsible use of medicines EC2 - Adapt the communication strategy and techniques for the needs of the target audience, including appropriate technology and visual aids EC3 - Clarify personal point of view assertively using appropriate arguments	MC1 - Manage interpersonal interactions, including conflicts MC2 - Use communication techniques to maximize safety by focusing on recipient understanding
Access & Critically Appraise Information	CA1 - Assess and interpret the relevance, accuracy and completeness of the information in relation to patient’s needs CA2 - Identify and prioritize current and potential drug therapy problems (DTP) CA3 - Assess the effectiveness and safety of the implemented MTP, including patient’s needs, adherence and capacity to self-administer medicines	EA1 - Identify and critically analyse varied, appropriate and scientifically sound sources of information to formulate rational explanations	MA1 - Select the appropriate products and ingredients for the situation based on evidence (bio-equivalency, therapeutic equivalency, quality)
Solve Problems & Make Decisions	CS1 - Recommend laboratory testing to complete needed information CS2 - Perform or request physical assessment to complete needed information CS3 - Apply first aid when required CS4 - Perform appropriate patient-specific calculations CS5 - Identify possible evidence-based treatment options and recommend the optimal patient’s MTP (pharmacologic, non-pharmacologic, complementary and alternative medicines, devices, route of administration, therapeutic equivalency, cost) CS6 - Revise the MTP according to assessment of effectiveness, safety and adherence	ES1 - Write and provide clearly and proficiently relevant scientific arguments to specific contexts and target audiences ES2 - Minimize the risk of disease transmission within the practice setting ES3 - Promote the reporting (or report) adverse drug reactions (ADR) appropriately to the relevant authority ES4 - Apply the principles of scientific inquiry and decision-making frameworks by using evidence to formulate rational explanations	MS1 - Select, obtain and record appropriate ingredients and excipients to prepare medicines MS2 - Perform pharmaceutical preparations or compounding from master formulas and according to established standards (sterile and non-sterile) MS3 - Develop and implement solutions and services to address problems or needs in pharmacy practice, aligned with the principles of patient safety
Collaborate	CX1 - Understand, recognize and respect the roles and responsibilities of each party in the healthcare team for appropriate referral CX2 - Participate in the assessment of the patient, and development and follow up of a collaborative care plan	EX1 - Collaborate in the development and implementation of health promotion strategies, public health campaigns and patient safety initiatives	MX1 - Address concerns related to the prescription (validity, clarity, appropriateness, completeness, authenticity) MX2 - Contribute to the effectiveness in collaborative teams (role clarification, goal setting, resources, responsibilities, accountability, conflict management, feedback)
Engage in Life-Long Learning	CL1 - Use real-life situations to evaluate their practice and update knowledge in order to offer the best treatment options to the patients and to manage patients with unfamiliar medication-related needs	EL1 - Keep abreast of emerging medication safety information EL2 - Use the introduction of new medicines, devices and diseases to provide patient, HCP and population education EL3 - Identify early the potential of new discoveries to improve the pharmaceutical care of patients
Act Professionally	CP1 - Apply appropriate judgment and methods to involve and share documentation with other HCP or caregivers (confidentiality) CP2 - Accept responsibility and accountability for own actions and decisions in relation to patients’ medication therapy needs CP3 - Ensure that patient safety and quality of care are at the centre of their practice (subordinating their personal interests), while maintaining appropriate boundaries	EP1 - Apply integrity in practicing and advocating for the profession EP2 - Advocate for the responsible use of medicines to support optimal use	MP1 - Uphold ethical principles in professional conduct and decision making MP2 - Practice within legal requirements in terms of standards, safety and confidentiality MP3 - Treat colleagues with sensitivity, empathy, respect and dignity MP4 - Maintain a professional image and composure in difficult situations MP5 - Seek guidance and accept feedback
Manage	CM1 - Maintain complete and accurate patient records to document actions, interventions, results and follow ups to facilitate continuity of care with HCP CM2 - Perform appropriate filling, packaging, labelling and accuracy check according to the patient’s information and needs	EM1 - Manage all aspects of in-services, new services development or health promotion projects, including background analysis, planning (incl. business plan), implementation and assessment EM2 - Apply the principles of pharmacoeconomic assessment and cost-benefit analysis of medicines	MM1 - Practice within legal requirements for the medicines supply chain (manufacture, supply, collection, storage, usage and disposal) MM2 - Oversee inventory management to support safe and efficient dispensing according to official formularies MM3 - Optimise and address safety and efficiency issues in the dispensing chain (personnel, technology) MM4 - Solve problems and make decisions in an efficient and timely manner by prioritising work and safety, while managing workload MM5 - Organize the return of recalled, unused or expired medicines by patients MM6 - Identify pharmacy resource requirements (HR, IT) and hire, train, supervise and evaluate human resources effectively MM7 - Evaluate the quality of care and cost-effectiveness of services provided
Are Proactive	CV1 - Develop and utilize tools and services to aid patients understand and adhere to their MTP CV2 - Lead by example for patient care and inspire confidence from patients, peers and other HCP (role model)	EV1 - Contribute to the evolution of policies and guidelines for pharmacy practice with professional organizations EV2 - Contribute to the development of new knowledge by engaging in practice-based research activities EV3 - Engage in the promotion of pharmacy practice as an essential part of the healthcare team	MV1 - Accept leadership roles in team-based environments MV2 - Address drug misuse, near misses and learn from errors along the medicine dispensing chain in an effort to improve safety MV3 - Contribute to the initiation, development and improvement of clinical pharmacy services